Payment & Refund Policy
We stand behind the service. If a charge or a generation isn't right, we make it right — through credits and re-runs, not a scramble.
Effective date: July 3, 2026
How billing works
Content Generator is usage-metered. Every tenant gets a wallet with included free units per billing period. You can watch your balance at any time with GET /v1/usage. Usage beyond your included units is overage, billed through Stripe at the per-unit rate shown at the point of use. Our metering records are the source of truth for what you consumed.
Our promise: we make it right
The heart of this policy is simple: we would rather fix a problem than argue about a refund. Because generated units consume real compute the moment they run, consumed usage is generally non-refundable. In exchange, we back the service with a goodwill guarantee — if a generation genuinely failed or a charge is wrong, tell us and we will credit or re-run it. This is the honest, dispute-reducing way to run a metered service, and it protects both sides.
1. Subscriptions and included units
- You can cancel at any time. Cancelling stops future renewals.
- The current billing period is non-refundable, and you keep access and any remaining included units until the end of the period you have already paid for.
- Going forward, you are not billed again — billing simply stops at the next renewal.
- If we materially reduce a service you have paid for, we will work with you on a fair resolution.
2. Metered overage
- Overage is billed through Stripe based on the units you actually consumed beyond your included allowance.
- Because each unit reflects a completed generation using real compute, consumed overage is non-refundable.
- You can monitor and control spend at
GET /v1/usage; you are responsible for usage under your API key.
3. The goodwill guarantee, in practice
If a generation genuinely failed, returned nothing usable, or you were metered for something that clearly didn't run, email [email protected] and tell us what happened. We will credit the affected units or re-run them — that is how we make it right. This is deliberately generous: standing behind the service is better for you and for us than a money-back scramble.
4. Before a chargeback: contact us first
Almost every billing issue can be resolved quickly if you tell us about it. So:
- Contact us first. You agree to email [email protected] and give us a reasonable chance to resolve any concern before initiating a chargeback or payment dispute with your bank or card provider.
- Initiating a chargeback without first contacting us is a breach of these terms. Where a chargeback is filed against validly metered, delivered usage without first contacting us, we reserve the right to suspend or terminate access, and to recover the disputed amount and reasonable costs of the dispute as a debt.
5. Where the law requires a refund
These non-refundable terms apply except where a refund is required by applicable law. Some jurisdictions — for example, mandatory consumer-protection rights in the EU and UK — grant rights that cannot be waived by contract. Nothing in this policy removes a non-waivable statutory right you may have, and where such a right applies, we honor it.
6. Payment processing
Payments are processed securely by Stripe. We do not see or store your full card details. Failed or reversed payments may pause billable usage until resolved.
Contact
Questions about a payment, invoice, or this policy? Email us at [email protected] and we'll sort it out.
This page is a good-faith policy, not legal advice, and we are not your lawyers. We recommend having any policy you rely on reviewed by a qualified lawyer for your jurisdiction.